Job openings for call center executive in nashik

· Answer Incoming Calls and Respond to Customer’s Emails

· Management and Resolve Customer Complaints

· Sell Products and Place Customer Orders in the Computer System

· Identify and Escalate Issues to Supervisors

· Provide Product and Service Information to Customers

· Research Required Information Using Available Resources

· Research, Identify, and Resolve Customer Complaints Using Applicable Software

· Process Orders, Forms, and Application

· Route Calls to Appropriate Resources

· Document all Call Information According to Standard Operating Procedures

· Recognize, Document, and Alert the Management Team of Trends in Customer Calls

· Follow Up Customer Calls Where Necessary

· Upsell Products and Services